FAQ

FREQUENTLY ASKED QUESTIONS
WHAT ARE YOUR HOURS?
You can reach us Monday to Friday 9am - 5pm AEST via email (support@branched.com.au) or phone +61 3 9596 7844

WHICH FORMS OF PAYMENT DO YOU ACCEPT?
Accept all major credit cards, except American Express. Also, we accept payments on the website made through PayPal express checkout.

 WHAT ARE YOUR SHIPPING CHARGES?
Free Express Shipping for all orders over $200.
$10 Standard Delivery 1-5 Days registered delivery 
$15 for Express Next Day delivery
$25 for International delivery
All orders places before 10am will be shipped same day.  Any orders placed after 10am will be shipped the following morning.
*DISCLAIMER - Please note that your shipping delivery info MUST be correct. We are not responsible for incorrect shipping addresses or unclaimed deliveries. If you need an order shipped out more than once, there may be an additional fee. 
*During the busy holiday season, we do experience longer than usual shipping times through Australia Post. Please keep this in mind when ordering. If you need it urgently (within 1-2 business days) please order via our Express option. 

 WILL GST BE CHARGED?
GST is included in the price
 
 HOW DO I KNOW IF ALOHAS SIZES FIT ME? HOW TRUE TO SIZE ARE THEY?
Alohas sandals come with a very relaxed feel and look. They are true to size, however like with all genuine leather products, they do tend to give with extended wear. Please order according to your regular sizing as they will stretch over time. 
 
 WHAT ARE THE ALOHAS SIZING?
WOMEN'S SIZING:
CHILDREN'S SIZING:
 ARE ALOHAS SUITABLE FOR PLACES OUTSIDE THE BEACH?
YES! They are the perfect alternative to thongs and easily go from day to night. Check out our Instagram for style inspo!
 
 WHAT IS YOUR RETURNS POLICY? 
Our returns policy lasts for 30 days, except for when buying during Christmas*
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Any item not in its original condition, damaged or missing parts for reasons not due to our error cannot be returned or exchanged.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days
If you haven’t received a refund please first check with your bank or credit card company as funds can take a few days to appear on your statement.
If you’ve done this and you still have not received your refund, please let us know by emailing support@branched.com.au.
Unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at support@branched.com.au and we will assist you.
 
* During the Christmas period, we extend our returns and exchanges until the end of January. Please contact us via our help desk at support@branched.com.au if you would like to arrange an exchange or return within this time period. 

Any orders placed after 24th December will be subject to our regular returns/exchanges policy.
WHAT IF THESE SANDALS WERE A GIFT? 
That's fine!  We will still need the receipt though so please ask the purchaser of the gift to get in contact via support@branched.com.au. 
 
HOW DO I SHIP MY RETURN OR EXCHANGE?
All you need to do is contact us via support@branched.com and we will email you the returns/exchanges form.  You will be responsible for paying for your own shipping costs for returning your item and shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.  We use Australia Post standard shipping and the time it takes for your exchanged item to get back to you may vary depending on where you live.